Terms of Use

🐱 Cats Luv Us Boarding Hotel LLC — Terms of Service

Effective Date: March 3, 2025

Welcome to Cats Luv Us Boarding Hotel LLC (“Cats Luv Us”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your use of our website, mobile applications, online booking services, customer portals, and any other digital or in-person services we provide (collectively, the “Services”).

By using any of our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

1. GENERAL TERMS & DEFINITIONS

1.1 By accessing or using any of our Services, including our website and customer support systems, you agree to these Terms.

1.2 We may update these Terms at any time. Changes will become effective immediately upon posting. Your continued use of the Services means you accept the changes.

1.3 If at any time you do not agree with the updated Terms, you may discontinue use and request account termination.

1.4 We reserve the right to discontinue or modify Services at our discretion.

2. SERVICE USE & CONTENT

2.1 All materials on our website (text, photos, graphics, branding) are protected by intellectual property laws. You may use our content for personal, non-commercial purposes only.

2.2 You may not use our content to train AI models, build competitor products, or copy and redistribute without our prior written consent.

2.3 You may not exploit our Services or systems through scraping, reverse engineering, data mining, or automation unless expressly authorized.

3. USER CONTENT & COMMUNITY GUIDELINES

3.1 You are responsible for all content (reviews, comments, uploads) submitted to our site. You must not post illegal, defamatory, abusive, or offensive content.

3.2 We reserve the right to remove any content that violates these Terms.

3.3 By posting content, you grant us a royalty-free, perpetual license to use, display, and modify that content as part of our Services.

3.4 Any attempt to manipulate reviews, impersonate others, or spam our Services is strictly prohibited.

4. BOOKING, FEES & PAYMENTS

4.1 Fees for pet boarding, grooming, or other services will be clearly listed prior to checkout.

4.2 You agree to pay all charges at the rates effective during your booking and to comply with our cancellation and refund policies.

4.3 We reserve the right to update pricing and policies at any time.

5. ACCOUNT & SECURITY

5.1 You are responsible for keeping your account credentials secure. Sharing login details is prohibited.

5.2 If you suspect unauthorized use of your account, notify us immediately.

5.3 You must be 18 years or older to create an account or authorize services. Minors must be accompanied by a parent or guardian.

6. SERVICE RESTRICTIONS

6.1 You may not:

  • Use our Services in violation of any law.
  • Attempt unauthorized access to any part of the platform.
  • Submit misleading information or impersonate others.

6.2 We may suspend or terminate your access for violations of these Terms.

7. THIRD-PARTY LINKS

Our site may link to third-party websites. We are not responsible for the content or privacy practices of those sites. Use at your own risk.

8. DISCLAIMERS & LIMITATION OF LIABILITY

8.1 Our Services are provided “as is.” We do not guarantee they will be error-free or uninterrupted.

8.2 To the maximum extent permitted by law, we will not be liable for indirect or consequential damages resulting from your use of our Services.

9. ARBITRATION AGREEMENT & WAIVER OF CLASS ACTION

9.1 Binding Arbitration: You agree that any disputes will be resolved by binding arbitration rather than court, except for claims qualifying for small claims court.

9.2 Class Action Waiver: You agree not to participate in class actions or class arbitrations against us.

9.3 You may opt out of this arbitration agreement within 30 days of your first use of our Services by emailing us at: legal@catsluvus.com with subject line “Arbitration Opt-Out”.

10. TERMINATION

10.1 You may terminate your account at any time by contacting Customer Support.

10.2 We may suspend or terminate access for violations of these Terms without notice.

11. GOVERNING LAW

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules.

12. MISCELLANEOUS

  • Our Privacy Policy governs how we collect and use your data.
  • If any provision is found unenforceable, the rest of the Terms remain in effect.
  • Questions or legal notices can be sent to:
    Cats Luv Us Boarding Hotel LLC
    123 Feline Lane, Cat City, CA 92234
    Email: support@catsluvus.com